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DIGITAL BANKING

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Digital Banking

Latest Digital Banking blogs

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Banking in the metaverse: the next frontier

As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic ...

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How intelligent prospecting will grow commercial banking

When I started as a commercial banking relationship manager (RM) in the early ‘90s, a big part of my job was ...

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Delight customers with easy and invisible payment experiences

In early 2020, when the COVID-19 pandemic shut down many everyday services, people discovered new ways of doing ...

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Empathetic banking: Human touch, digital reach

Human touch, digital reach As I write this, parts of the world are slowly returning to a new version of normal. But ...

The digital customer is here to stay – five principles to keep them engaged
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The digital customer is here to stay – five principles to keep them engaged

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the ...

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Are you empowering relationship managers to serve digitally savvy commercial banking clients?

The other day I was chatting with an executive at a major UK commercial bank. And they made an observation that echoed ...

The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
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The rise in consumers’ digital engagement: a blessing or a curse for UK banks?

One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...

How banks can resist commoditization in a digital world
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How banks can resist commoditization in a digital world

In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...

Finding the human touch in an increasingly digital world
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Finding the human touch in an increasingly digital world

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global ...

Six ways to increase your bank board’s tech expertise
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Six ways to increase your bank board’s tech expertise

Good leadership is a key indicator of successful digital transformations. And yet, while the pace of digital ...

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Banking Top 10 Trends for 2022

Banking Top 10 Trends for 2022

Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The future of banking: Time to rethink business models

The future of banking: Time to rethink business models

Global banking industry outlook

Global banking industry outlook

Digital Banking Authors

Michael Abbott

Senior Managing Director – Global Banking Lead

Alan McIntyre

Senior Managing Director – Banking

Mauro Macchi

Senior Managing Director, Strategy & Consulting Lead, Europe

Margaret Weichert

Managing Director – North America Payments Lead

Ray Daly

Managing Director – Banking, UK & Ireland

Fergus Gordon

Managing Director – Banking, Growth Markets

Peter Kirk

Financial Services, Global Customer Insight & Growth Lead

Robert Vokes

Managing Director, Financial Services

Laura O'Sullivan

Managing Director - Banking, UK & Ireland

Adrien Kirschfink

Managing Director, Accenture Financial Services, Customer Insight & Growth

Accenture Banking

Guest Blogger Series