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The culture crisis in banking: 4 more questions answered
Is it fair to describe the workplace culture at the typical bank today as a competitive disadvantage? That depends on ...
How banks commit to being great places to work
I believe the “human connection” of middle market banks has always set them apart. This focus isn’t just about how ...
3 crucial questions about the culture crisis in banking
In this blog series we’ve looked at the findings of Accenture’s research into workplace culture at banks. Workplace ...
5 ways to turn your bank’s culture into a talent magnet
While culture has always played an important role in talent retention at banks, it hasn’t always received the focus and ...
Culture change as the key to success in banking’s future
Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. ...
Wall St to Elm St: Surviving the talent nightmare
The Great Resignation—which has seen unprecedented numbers of employees quitting their jobs in many leading ...
Banks need to modernize their cultures in the wake of the pandemic
One of the biggest long-term impacts of the COVID-19 pandemic is how it changed our relationship with work. Record ...
Why banks need to tap into the power of belonging
Attending the awards ceremony last October for American Banker’s Most Powerful Women in Banking was an ...
How banks can embrace the Business of Experience
As I read my colleague Robert Vokes’ perspective on the importance of banking’s human connections in a digital age, I ...
Why is the empowered relationship manager so important right now?
Printer paper, baseball news and nice restaurants. What do these things have in common? They were the three predictors ...