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5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
Big banks need to embrace embedded finance – and fast
A recent Accenture survey found that embedded finance offerings to small and medium-sized enterprises could increase ...
How can banking ops help increase productivity
So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...
Going digital: Two speeds for growth market banks
Flat economic growth and rising competition are forcing banks in growth markets to step up investment in digital ...
How banks can enter the metaverse with purpose
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. ...
Do your banking customers follow your happy path?
When your bank’s customers are using the products and services you offer them, do they always navigate along the ...
Top 15 banks reveal secrets of digital success
The top 15 global banking giants are generating their combined revenues and profits at a pace that’s well ahead of the ...
Want to boost your digital journey? Then bet smart
The last two years have changed how banks are approaching their digital journeys. That’s why I wanted to write about ...
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have ...
Is operations a source of competitive advantage?
How is operations perceived within your bank? As a back-end function ripe for continual cost reductions? Or as an ...