Digital Banking
Customer Experience
COVID-19
Customer Engagement
Customer behaviour
digital services
Banking Trust
Customer Relationship
Canada
Customer Experience
COVID-19
Customer Engagement
Customer behaviour
digital services
Banking Trust
Customer Relationship
Canada
Latest Banking Consumer Study blogs
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5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
1741 Views
Three ways for banks to re-imagine service—and grow sales
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
2404 Views
The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...
1594 Views
How banks can resist commoditization in a digital world
In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...
2029 Views
Tips on building banking trust from one of the world’s most trusting markets
It’s hard to overstate the importance of trust in banking—which makes the findings of our latest Global Banking ...
1767 Views
How banks can address rising skepticism in 2021
One of the most striking results from our recent Accenture Global Banking Consumer Study is the prevalence of banking ...
1381 Views
Five principles for Canadian banks wanting to build human connections in a digital age
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...
4057 Views
The personalities driving today’s banking consumers
The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the ...
876 Views
Irish Banking: Let’s get personal
Globally, trust in financial institutions is high and increasing. Our 2019 Global Financial Services Consumer Study1, ...
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Banking Consumer Study: Making digital more human
Accenture details how banks can stand out and build a trusted digital banking customer experience touch as banking preferences shift digital.
Purpose: Driving powerful transformation for banks
Banking on empathy
