Latest Customer behaviour blogs
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The digital customer is here to stay – five principles to keep them engaged
In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the ...
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The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...
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Finding the human touch in an increasingly digital world
The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global ...
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How banks can address rising skepticism in 2021
One of the most striking results from our recent Accenture Global Banking Consumer Study is the prevalence of banking ...
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