Latest Financial Services Change Survey 2017 blogs
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Developing an enduring change capability
Historically, financial services (FS) organisations have not regarded their change capabilities as a core competence. ...
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Customers at the heart of change
For the past several years, customer expectations have been rapidly evolving alongside digital disruption. Customers ...
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The role of leadership and the importance of culture in change efforts
In my last post, we talked about how the human factor can make or break growth and impact the efforts of financial ...
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